We hope this FAQ section answers any questions you might have, but if not, please contact us at email@example.com and we will be more than happy to assist you.
Before You Book
Health & Safety
The following are included in the retreat costs:
Retreat workshops, activities, and excursions
7 nights accommodation
Food and beverages (breakfast, lunch, and dinner + occasional afternoon tea)
Ground transportation (included airport transfers)
Local flight from Nairobi to Ukundu airport
Pre-departure COVID-19 testing on Day 7 (if required for re-entry into attendee's home country)
The following are not included in the retreat costs:
International flights to and from Kenya
Passport, visa, and vaccination fees
Additional meals & snacks
Souvenir & shopping charges
Pre-arrival COVID-19 testing
Activities & excursions not organized by retreat hosts
Personal expenses (laundry, telephone, room service, tips, etc.)
The Solo Traveler package is ideal for travelers who are booking the trip on their own! Solo travelers will be assigned a roommate, but are able to upgrade to single occupancy if they would like their own room.
The Bring Your Own Roommate package is ideal for travelers booking in pairs, as they will be automatically be assigned to the same room.
The Nairobi Local package is for Kenyan resident attendees (whose excursion entrance fees would be calculated under the Kenyan resident rate). It does not include Nairobi accommodation or breakfast.
Accommodations will be organized on a double occupancy basis, with each retreat attendee having their own bed. Upgrades to single occupancy rooms are available on the checkout page under the Solo Traveler package.
Retreat attendees should book flights to arrive at and depart from Jomo Kenyatta International Airport (NBO). Confirmed retreat attendees will receive flight suggestions to help make the booking process easier.
All travelers will need a valid passport to fly into Kenya. Please be sure to verify that your passport has at least one blank page before your travel date and does not expire before August 1, 2023.
The Safe Journey Retreat encourages all attendees to be fully vaccinated and boosted against COVID-19, as approved vaccines have been proven to be safe and effective against hospitalizations and deaths from COVID-19.
As of March 16, 2022, Kenya’s Ministry of Health announced all fully vaccinated passengers arriving in Kenya will be exempted from COVID-19 PCR testing. Full vaccination occurs two weeks after the second dose of a two-dose vaccine or one dose of a single-dose vaccine.
Unvaccinated travelers over the age of 5 years must have a negative COVID-19 PCR test 72 hours before departure. They will also be required to take a rapid antigen test at their own cost ($30) upon arrival. Any person who tests positive will have a PCR test administered at their own cost ($50) and self-isolate. The Safe Journey Retreat team will not cover or reimburse arrival testing costs.
The Safe Journey Retreat team will be facilitating PCR testing for attendees whose return flights require PCR tests, at no additional cost.
Vaccination and testing requirements are subject to change based on governmental requirements and safety guidelines.
As of March 16, 2022, Kenya’s Ministry of Health announced that masks are not required in public spaces, however, masks are encouraged for all indoor functions.
We encourage anyone who is more comfortable wearing a mask to do so at their own discretion.
A Yellow Fever vaccination certificate is only required for travelers coming from - or who are in airport transit for more than 12 hours within - a country with risk of Yellow Fever transmission.
If you want to cancel your booking, you should contact us as soon as possible. Cancellation may not be possible depending on the timing of your request and any cancellation is at our discretion. This cancellation policy does not affect any of your statutory rights as a consumer.
Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.
Our standard cancellation charges cover the cost of processing your cancellation and compensate us for the risk that we may not be able to resell your travel arrangements.
Our standard refund policy is as follows:
Any refund shall be made less any platform, transaction, and processing fees that have been incurred.
We reserve the right to cancel or postpone a retreat at our sole discretion. If we cancel or postpone a retreat, we will use reasonable efforts to reschedule the canceled or postponed retreat to within twenty-four (24) months from its original start date. Booking fees paid by guests for a canceled or postponed retreat shall be applicable to the rescheduled retreat on a US dollar (USD) for dollar basis only.
Retreat venue, dates, and locations are subject to change without prior notice. Safe Journey Media reserves the right to change any and all speakers for each retreat or event without notice.
If for any reason Safe Journey Media must cancel or change the Start Date of any retreat, for any reason whatsoever, you’re entitled to transfer the sums paid to another retreat (either scheduled or at some future time) to be used as credit. Alternatively, you may request a refund of payments made by you to the Company, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your Retreat.
Safe Journey Retreat is not responsible for your expenses incurred in preparation for any canceled Safe Journey Retreat such as other accommodation, airline tickets, visas, loss of work, and/or other costs associated with preparing for your trip. We recommend that all participants purchase travel insurance to cover their trip to any destination.
We welcome monetary and in-kind sponsorship and product placement. Please email firstname.lastname@example.org — we look forward to working with you!